Frequently Asked Questions

Everything you need to know about shopping with New Look.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link. You can also track your delivery status by logging into your account and visiting the 'My Orders' section.

What is your return policy?

We offer a 28-day return policy for most items. Products must be in their original condition with tags attached. Please note that for hygiene reasons, certain items like earrings and swimwear cannot be returned if the seal is broken.

How long does standard delivery take?

Standard delivery typically takes 3 to 5 working days. During peak sale periods, delivery times may be slightly longer, but we always strive to get your fashion fix to you as quickly as possible.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna.

Can I change my order after it has been placed?

Because we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order is confirmed. However, you can return any unwanted items for a full refund.

How do I find the right size?

Each product page features a detailed size guide to help you find the perfect fit. We provide measurements for UK, EU, and US sizing to ensure you feel confident in your selection.